Privacy

Last updated: 4 November 2026

Mum & Me uses the information needed to take your payment, provide digital downloads and help with your order. If you choose to join our email list, we also use your email address and signup record to manage that subscription.

Checkout and order information

Stripe processes payments on its hosted checkout. We receive and store your checkout email address, purchased product, amount, payment status, purchase date, and order and Stripe payment references in our shop database. We use these records to confirm payment, provide downloads, answer order questions and handle refunds or disputes.

Stripe may collect your name, billing and payment details, and technical information for payment processing and fraud prevention. Card details are entered on Stripe’s checkout. Mum & Me does not store your full card number or card security code. See Stripe’s privacy policy.

Hosting, downloads and support

Our website runs on OpenAI Sites, with Cloudflare database and download storage services. Hosting providers process operational information such as IP addresses and request details to serve pages and files and protect the service. These providers operate internationally, and information may be processed outside your country. See Cloudflare’s privacy policy and Stripe’s privacy policy for their international processing information.

If you contact us, we use the information you send to answer your question. Order records are kept for purchase support, refunds, disputes and required record keeping. Some records may need to be retained to meet legal obligations or resolve an outstanding issue.

Your private receipt page provides access to your purchased files. Keep its link private, bookmark it, and save your files. Paid-purchase downloads remain available from your private receipt. For the free pack, we send an email confirmation and, after confirmation, a private download link through Resend. We also send a fresh link when an eligible free-pack holder requests recovery. Resend processes the recipient address, message content and delivery information to send these emails; see Resend’s privacy policy.

Cookies, fonts and marketing

Buying a product does not automatically add you to our email list. We do not sell personal information or use Meta Pixel, advertising trackers or optional analytics on this storefront.

Stripe controls cookies and similar technologies on its hosted checkout, including those used for security and fraud prevention. See Stripe’s cookie policy. The owner’s sign-in uses authentication cookies; customers do not need to sign in to buy. Browser settings can manage cookies, but blocking essential cookies may affect checkout or sign-in.

The storefront requests fonts from Google. Your browser sends Google the technical information needed to serve them, including your IP address and browser request details. See Google’s explanation of Google Fonts privacy.

Our optional email list

If you choose to subscribe, you agree to receive Mum & Me emails with baking ideas, new digital packs and special offers. We store your email address, the date and source of your signup, the consent wording you accepted, your subscription status and a private unsubscribe reference in our shop database. The shop owner can export active subscriptions to manage Mum & Me email marketing.

You can unsubscribe at any time using the private unsubscribe link in a marketing email or by contacting support@mumand.me. No account or purchase is required. We keep a record of consent and unsubscribe requests so we can manage your choice and avoid sending further marketing after you opt out. Unsubscribing does not affect help with an existing order or remove an earned free pack. A free-pack request is stored pending email confirmation. We also keep pack-access grants, hashed access references and preferences for paper size and recipe measurements, plus limited security records to prevent abuse. Private access links expire; recovery creates a fresh link without re-subscribing you to marketing.

Access, corrections and privacy concerns

Purchases and email-list signups should be made by an adult. We do not ask children to provide personal information.

To request access to or correction of information associated with your order or subscription, or make a privacy complaint, email support@mumand.me. Include enough information for us to locate the record. We may ask for information to confirm that the request relates to you. We will consider your request, respond, and explain any action taken or reason a request cannot be met. Do not send full card details or unnecessary sensitive information.